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The Reference Number is a 10-digit number starting with 4.

For Mobile Phones, Tablets and Wearables: • You can find your Reference Number in your text message (SMS) from Samsung, my page, repair receipt, shipping label (for Australia Post), or you may contact our support team (via phone or chat).

For Home Appliance products (Washing Machines, Refrigerators, Dishwashers, Vacuums, Microwaves, and Air Purifiers): • You can find your Reference Number in your text message (SMS) from Samsung.

For TV/AV products (Televisions, Soundbars, Blu-ray/DVD Players, Home Theatres, and Projectors): • You can find your Reference Number in your text message (SMS) from Samsung.